Trainers are increasingly spending more time with managers and staff, discussing performance, barriers to change, and other needs. In short, the trainer is becoming an internal consultant and solution provider. This book offers all in-house trainers practical advice on how to cope with these new responsibilities, making ample use of competency objectives, theoretical models, case studies, examples and an action dossier for trainers to check their own performance. Some of the important issues covered include: the benefits of internal over external consultancy; gathering data, problem identification and implementing change; reporting on progress.